Information & Sales Contract

PRELIMINARY INFORMATION

ARTICLE 1 - SELLER INFORMATION

ARTICLE 1.1 – SELLER
Title: YESA CONSULTANCY EDUCATION AND TRADE JOINT STOCK COMPANY
Address: Mahmutbey District Tasocagi Road Street No: 19 1/A 34218 Bagcilar/ Istanbul
Phone: 0552 824 84 14

ARTICLE 1.2 - BUYER

The person who becomes a member of yesahome.com shopping site as a customer. The address and contact information used when registering are taken as basis.

ARTICLE 2 - FEATURES OF THE PRODUCT FOR SALE

The basic features of the goods or services are available at yesahome.com. You can examine the basic features of the product during the campaign period.

The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until updated and changed. The prices announced for a limited period are valid until the end of the specified period.

The type, quantity, brand/model, color, number, sales price, payment method of the Goods/Product/Service consist of the information at the time the order is finalized.

The shipping fee, which is the cost of shipping the product, will be paid by the BUYER and is not refundable.

ARTICLE 3 - GENERAL PROVISIONS

3.1) The BUYER declares that he/she has read and is informed about the basic characteristics, sales price, payment method and preliminary information regarding delivery of the contractual product on the yesahome.com website and has made the necessary confirmation electronically. By confirming this Preliminary Information electronically, the BUYER confirms that he/she has obtained the address that should be given to the BUYER by the SELLER before the conclusion of distance contracts, the basic characteristics of the ordered products, the price of the products including taxes, payment and delivery information correctly and completely.

3.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.

3.3) SELLER cannot be held responsible for failure to deliver the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.

3.4) The SELLER is responsible for the delivery of the contractual product in a sound, complete manner, in accordance with the specifications specified in the order and with warranty documents and user manuals, if any.

3.5) SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his/her explicit approval before the expiration of the performance obligation arising from the contract.

3.6) If the SELLER cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it shall notify the consumer of this situation before the expiration of the contractual obligation and refund the total price to the BUYER within 10 days.

3.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If the product price is not paid for any reason or is cancelled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

3.8) If the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault after the delivery of the product, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to him. In this case, the shipping costs will be covered by the BUYER.

3.9) If the SELLER cannot deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In such a case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the contracted product with a similar one, if any, and/or postponement of the delivery period until the elimination of the impeding situation. If the BUYER cancels the order, the amount paid by the BUYER shall be paid to the BUYER in cash and in a single payment within 10 days. In payments made by the BUYER with a credit card, the product amount shall be returned to the relevant bank within 7 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its return to the bank is completely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank.

ARTICLE 4 - RIGHT OF WITHDRAWAL

In distance contracts related to the sale of goods, the BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product (excluding Concert and Event Tickets) to him/her or to the person/institution at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason. In distance contracts related to the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer's approval before the end of the right of withdrawal period. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, written notice must be given to the SELLER by registered mail, fax or e-mail within 14 days and the product must not have been used within the framework of the provisions of Article 5. In case of exercising this right,

a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

b) Return form,

c) The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

d) The SELLER is obliged to return the total price and the documents that bind the buyer to the BUYER within 10 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 20 days.

e) If the value of the goods decreases or return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER for damages to the extent of his fault.

f) If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

g) The shipping cost paid when sending the product returned due to the right of withdrawal back to the seller will be covered by the SELLER for domestic orders and by the BUYER for international orders.

h) SELLER does not refund the shipping fee collected from BUYER when selling the product.

ARTICLE 5 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

According to the Regulation, it is not possible to return goods that are prepared in accordance with the BUYER's wishes or clearly in line with his personal needs, that are not suitable for return due to their nature, that are at risk of rapid deterioration or whose expiration date has passed, and sound or image recordings, software programs and computer consumables, provided that the packaging has been opened by the BUYER.

This Preliminary Information is made for commercial purposes.

DISTANCE SALES CONTRACT

ARTICLE 1 – PARTIES

1.1 – SELLER

Title: YESA CONSULTANCY EDUCATION AND TRADE JOINT STOCK COMPANY
Address: Mahmutbey District Tasocagi Road Street No: 19 1/A 34218 Bagcilar/ Istanbul
Phone: 0552 824 84 14
Email: info@yesahome.com

1.2 – BUYER

A person who is a member of the yesahome.com shopping site as a customer.

The address and contact information used when registering is taken into account.

ARTICLE 2 – SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, which the BUYER ordered electronically from the yesahome.com website belonging to the SELLER.

ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT

The type, quantity, brand/model, color, number, sales price, payment method of the Goods/Product/Service consist of the information at the time the order is finalized.

ARTICLE 4 – GENERAL PROVISIONS

4.1 The BUYER declares that he/she has read and is informed about the preliminary information on the yesahome.com website regarding the basic characteristics of the contractual product, the sales price including all taxes, the payment method, delivery and the expenses of which will be covered by the BUYER, the delivery period and the full commercial title, full address and contact information of the SELLER, and has given the necessary confirmation electronically.

By confirming this contract electronically, the BUYER confirms that he/she has obtained the address that should be given to the Consumer by the Seller before the conclusion of distance contracts, the basic features of the ordered products, the price of the products including taxes, payment and delivery information correctly and completely.

4.2 The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal 30-day period. Any shipping fee related to the delivery indicated in Article 3 shall be covered by the BUYER and shall be reflected in the invoice for the order under the name of "Shipping Fee".

4.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.

4.4 The SELLER cannot be held responsible for any problems that the cargo company may encounter during the delivery of the product to the BUYER and for the failure to deliver the ordered product to the BUYER.

4.5 The SELLER is responsible for the delivery of the contractual product in a sound, complete manner, in accordance with the specifications specified in the order and with warranty documents and user manuals, if any.

4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the expiration of the performance obligation arising from the contract, provided that it has a justified reason.

4.7 If the SELLER cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it shall notify the consumer of this situation before the expiration of the contractual obligation to perform and may supply the BUYER with a different product of equal quality and price.

4.8 In order for the product subject to the contract to be delivered, the signed copy of this contract must be delivered to the SELLER and the price must be paid using the payment method preferred by the BUYER. If the product price is not paid or is cancelled in the bank records for any reason, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.9 BUYER accepts and undertakes that the credit card information entered into the system during shopping is correct and that he/she is responsible for all legal and criminal liabilities arising from the use of this credit card. If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault after the delivery of the product, the product must be sent to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs belong to the BUYER. If the BUYER does not send the product back, the product price will be transferred to the SELLER's bank accounts without any need for warning in cases where the product price is not collected from the credit card for any reason or the product price is returned to the credit card.

4.10 If the SELLER cannot deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the contracted product with a similar one, if any, and/or postponement of the delivery period until the elimination of the impeding situation. In the event that the BUYER cancels the order, the amount paid shall be paid to the BUYER in cash and in a single transaction within 10 days.

4.11 Points given to the customer by the SELLER through a campaign are valid for one purchase only. These points are not refundable even if the product is returned.

In payments made by the BUYER via credit card, the product amount will be refunded to the relevant bank within 7 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER's account after its return to the bank is completely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount refunded to the credit card by the SELLER to be reflected in the BUYER's account by the bank.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER has the right of withdrawal within 14 days from the delivery of the contractual product to him or to the person/organization at the address he has indicated, without having to give any reason.

However, products specially prepared for the BUYER for certain days such as New Year's, holidays, Mother's Day, and products offered for sale and/or imported, as well as campaign and promotional products, cannot be returned; the BUYER accepts these terms and conditions and makes his/her purchase.

In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within 14 days and the product must not have been used within the framework of the provisions of Article 6. In case of exercising this right,

a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

b) Return form,

c) Products to be returned within 14 days must be delivered complete and undamaged, including the box, packaging and standard accessories (if any). The product price will be refunded to the BUYER within 10 days following the receipt of these documents by the SELLER.

The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders. The SELLER does not refund the shipping fee collected from the BUYER when selling the product.

When returning the product to the SELLER, the original invoice presented to the BUYER during the delivery of the product must also be returned (in order to ensure consistency in our accounting records). If the invoice is not sent to the SELLER together with the product or at the latest within 5 days from the date of shipment of the product, the return process will not be carried out and the product will be sent back to the BUYER in the same manner with the cash on delivery. The phrase "return invoice" will be written on the invoice to be returned with the product and will be signed by the BUYER.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Due to their nature, returns of single-use products, copyable software and programs, products that deteriorate quickly or are likely to expire are not accepted.

ARTICLE 7 – DEBTOR’S DEFAULT

In case of default by the BUYER, the BUYER agrees to pay the SELLER's losses and damages due to the delayed performance of the debt. In cases where the BUYER's default is due to the SELLER's fault, the BUYER will not be obliged to meet any loss and damage claims.

ARTICLE 8 – COMPETENT COURT

In the implementation of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where he/she resides, up to the value declared by the Ministry of Industry and Trade, are authorized.
The SELLER may apply for complaints and objections to the consumer problems arbitration committee or consumer court where the SELLER purchased the goods or services or where the SELLER resides, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey in December of each year. Information regarding the monetary limit is provided below:

Effective as of 28/05/2014;

a) According to Article 68 of the Law No. 6502 on Consumer Protection, it is mandatory to apply to district consumer arbitration committees for disputes with a value below two thousand Turkish Lira, to provincial consumer arbitration committees for disputes with a value below three thousand Turkish Lira, and to provincial consumer arbitration committees for disputes between two thousand Turkish Lira and three thousand Turkish Lira in provinces with metropolitan status. Applications cannot be made to consumer arbitration committees for disputes above these values.

b) In disputes over the specified value, application must be made to the Consumer Court, or in places where there is no Consumer Court, application must be made to the Civil Courts of First Instance as Consumer Courts.

This preliminary information is provided for commercial purposes.

Please Note: Before signing the cargo report, please check if your cargo package is damaged due to transportation. If your cargo package is damaged for any reason, return your cargo to the cargo officer for a report to be prepared without signing any documents regarding the delivery. Your new products will be sent to you immediately. If products with damaged cargo packages are received, yesahome.com is not responsible for the damage or missing products inside.

15.All of these terms and conditions are subject to Turkish Law.